Emergency Kit Backpack 5.3-Gallon First Aid & Survival Supplies

We respond to messages and emails in the order they are received and aim to reply within 24 hours during business days.

If you need to update your shipping address, please contact us within 24 hours of placing your order at support@lamplio.com and include your name and order number.

Address changes are possible as long as your order has not yet been shipped. Once an order has been shipped, the delivery address can no longer be changed.

We aim to process and prepare all orders within 1–2 business days. Orders placed before our daily cut-off of 7:00 PM (ET) go into processing the same business day; orders placed afterward go into processing the following business day.

Many orders are processed sooner, but during busy periods such as promotions, holidays, or peak seasons, additional processing time may be required.

Our fulfillment team operates Monday through Friday, excluding public holidays.

Once your order has been processed, shipping typically takes 3–10 business days.

The total estimated delivery time is therefore usually 4–12 business days.

Depending on inventory availability and warehouse locations, your order may arrive in multiple packages.

If this occurs, packages may arrive 1–2 days apart.

We sincerely apologize if your order did not arrive in perfect condition.

Please contact us at support@lamplio.com within 30 days of delivery with your name, order number, and photographs of the damaged item, the shipping packaging, and the shipping label.

We will make it right — you can choose either a replacement or a full refund, and we cover all return shipping costs. Please keep all packaging materials until the claim is resolved.

You can track your order using our “Track My Order” page. Simply enter your tracking number to view the latest shipping updates.

TRACK YOUR ORDER HERE

If you need assistance, our support team is always happy to help.

Tracking information may take up to 24–72 hours after shipment to become active.

If your tracking number still does not work after this period, please contact us and we will investigate the shipment status for you.

Orders are processed within 1–2 business days.

Shipping generally requires an additional 3–10 business days.

Most customers receive their orders within 4–12 business days from the date of purchase.

For shipments within the United States, we primarily use USPS.

Depending on the destination and fulfillment location, other trusted shipping partners may occasionally be used.

Yes. We proudly offer FREE shipping on all orders within the United States.

No additional shipping fees will be charged during checkout.

Yes. We offer a 30-day return period from the date you receive your order.

Please contact us at support@lamplio.com before sending any return.

Please Note:

• Return shipping costs are the responsibility of the customer.
• If you receive a damaged or incorrect item, we will cover all return shipping costs.
• Products must be returned in their original packaging and securely packed.
• Returns sent without prior authorization may not be accepted.

You're welcome to use your lamp at home during the 30-day return period — normal use does not void your return.

Items must be in good condition and returned in their original packaging with all included parts and accessories. We cannot accept items that are damaged through misuse, modified, or missing components.